Delivery & Returns
Order Confirmation
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 6 working days. For more accurate delivery times please view the Delivery tab for the product you have ordered. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 7 working days, please reach out to us via email at info@bikeshedonline.co.uk so that we can help. Most bikes will be delivered boxed and require some level of assembling. Please see the product page Delivery tab for more information on the relevant product. From time to time small adjustments may need to be made on the bikes when they are initially set up. Bike Shed Online can provide guides on these items if required. If the user is not confident using basic hand tools such as a screw driver or spanner then it is advisable to gain assistance from a local bike shop.Wrong or Damaged Item
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@bikeshedonline.co.uk within 24 hours of receiving the item. Please contact us first before returning any items, as any items returned without notification will be rejected. Do not attempt to fix a fault or damaged item as this will void the warranty. In the event of the above scenario we will not accept any returns.
If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a replacement of the original order placed. If the item is slightly different to the description provided on our website, please refer to the ‘Product Descriptions’ section.
Cancellations & Refunds
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.Changing Your Mind Within 14 Days
For all returns you will first need to contact us via e-mail or telephone. You have 14 days to cancel your order under 14 days change of mind return policy, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were in when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged then we are unable to accept any return under 14 days change of mind returns policy. You’ll need to provide the following details with your consignment
1. Full Name
2. Order number (you’ll find this on your order confirmation e-mail),
3. The reason for the return
Any item(s) you have accepted is your responsibility to arrange postage back to the instructed address until it reaches the warehouse. Please DO NOT send to the company address as it cannot accept deliveries. Therefore, please ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us it will undergo inspection checks. Please note, it can take up to 14 days for a return to be processed once we have received your consignment.